ICT Officer at Ministry of Agriculture & Livestock Development

Position Title: ICT Officer
Duty Station: PCMU Eldoret
Reporting to: National Programme Coordinator
1. Job Purpose
The ICT Officer will provide first-line technical support to ensure the smooth functioning of INReMP’s ICT systems, equipment, and digital platforms. The role includes hardware and software maintenance, user support, and assistance in implementing digital solutions for project activities. The ICT Assistant will work closely with project staff and service providers to maintain system reliability, data security, and operational efficiency.
2. Key Responsibilities
A. ICT Infrastructure Maintenance and User Support
• Install, configure, and maintain computer hardware, software, printers, and
network systems.
• Maintain an up-to-date inventory of all ICT equipment and licensed software.
• Coordinate repairs and servicing of faulty equipment with approved service
providers.
B. Database and System Support
• Troubleshoot and resolve ICT-related issues for project staff in a timely and
professional manner.
• Perform routine maintenance and updates on ICT equipment to ensure optimal
performance.
• Assist in maintaining project databases, digital platforms, and information systems.
• Support implementation and troubleshooting of digital data collection tools (e.g.,
mobile apps, cloud-based forms).
• Ensure regular data backups, antivirus updates, and system security protocols are
in place and functioning.
C. Digital Tools for Programme Implementation
• Provide basic ICT training and orientation to project staff on system use and digital
tools.
• Support video conferencing, online meetings, and virtual collaboration platforms.

D. Information Security and Network Administration
• Maintain ICT documentation, user manuals, and troubleshooting guides.
• Set up and manage user accounts, email systems, and access permissions.
E. Other Duties
• Undertake any other duties assigned by the NPC.
3. Academic Qualifications
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
from a recognized institution.
• Professional ICT certification such as CCNA, CompTIA A+, ITIL is an added
advantage.
4. Applicable Professional Experience
• Minimum of five (5) years of experience in ICT support, preferably within
development or institutional settings.
• Experience in setting up and maintaining computer networks, servers, and user
systems.
• Familiarity with database systems, cloud platforms, and digital tools for field data
collection.
• Proficiency in Windows and Linux operating systems, and basic scripting or
automation tools.
• Understanding of network protocols, cybersecurity principles, and data protection
standards.
5. Competencies and Skills
• Strong troubleshooting and problem-solving skills across hardware, software, and
network environments
• Good communication, interpersonal, and customer service skills.
• Ability to work independently and respond to support requests.

1. Access the National Employment Authority’s Integrated Management System (NEAIMS) through www.neaims.go.ke
2. Sign up as a Jobseeker/Intern (if not already signed up).
3. Login and capture your CV/Profile comprehensively.
4. Submit your registration in the portal.
5. Apply for the position(s) of interest as advertised.
6. Frequently check on the status of your application and wait for shortlisting to be done.

Note: Manual/paper applications will not be accepted.

Documents Required (for shortlisted candidates)

• Updated Curriculum Vitae (CV)
• Copies of National ID, academic and professional certificates
• Supporting documents and testimonials
• Letter of recommendation from the current or recent Supervisor (Optional)

Successful candidates will also be required to submit documents in compliance with Chapter Six of the Constitution (2010).

Important Notes

• All appointments are on performance-based contract terms and are subject to an IFAD No Objection.
• Only shortlisted candidates will be contacted.
• The Ministry of Agriculture and Livestock Development is an equal opportunity employer.
• Applications from women, youth, and persons with disabilities are highly encouraged.