Officer, Card Operations at Standard Bank Group
Job role insights
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Date posted
September 24, 2025
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Closing date
October 4, 2025
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Hiring location
Nairobi, Kenya
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Qualification
Bachelor Degree
Description
The Card Operations Officer is responsible for managing and executing all operational activities related to debit, credit, and card acquiring products. This includes card issuance, transaction processing and monitoring, dispute resolution through chargeback, and ensuring compliance with regulatory, scheme and security standards. The role supports seamless card services for customers while maintaining operational efficiency and risk mitigation.
Key Responsibilities
- Transaction Processing & Monitoring
- Reconciliation & Reporting
- Customer Support & Dispute Resolution
Type of Qualification: First Degree
Experience Required
3-4 years
- Advanced understanding of finance and accounting concepts and practices.
- General banking knowledge and working experience within a financial institution performing reconciliation of card transactions.
- Experience card operations management systems and payment gateways
- Proficiency in MS Office tools
- Conversant with Card scheme rules
Behavioural Competencies:
- Developing Expertise
- Embracing Change
- Interacting with People
- Interpreting Data
- Resolving Conflict
- Upholding Standards
Technical Competencies:
- Client Relationship Management
- Collaboration
- Continuous Improvement
- Financial Acumen
- Operations Risk Management
- Reconciling Financial Records
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