Relationship Manager – Business Banking at HFC Limited

1. Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
2. Monitor non-performing loans and manage the same.
3. Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
4. Ensure optimum team productivity and identify training needs of the team.
5. Cross-selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
6. Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity
7. To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
8. To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
9.  To analyze loan applications by interviewing the customers.
10. To identify customers' borrowing needs by interviewing so as to ensure selling of the right products.

Technical and General Competencies:

Technical competencies: selling skills, analytical skills, negotiation skills, supervisory  skills, IT Skills, report writing, communication skills and Product knowledge 

General competencies: Team Work, Listening skills