Subscribe for Job Alerts
0111465659 admin@hrmd.co.ke
Post a job
Post a job

Network and Service Operation Centre Engineer at NTT DATA

Nairobi, Kenya Full Time

Job role insights

  • Date posted

    September 3, 2025

  • Closing date

    September 13, 2025

  • Hiring location

    Nairobi, Kenya

  • Qualification

    Bachelor Degree

Show more Hide less

Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Network Operation and Service Centre Engineer at NTT DATA, the primary responsibility of the role holder is to proactively monitor network and service performance. Conducts 1st line checks to establish the cause of the faults both for network and individual clients’ services before logging with the 2nd line technical teams. Logs, tracks and documents all faults/issues and ensures that they are resolved comprehensively and a report is share with all stakeholders. Works closely with Core Platforms team on Change, problem and Incident Management as per the stipulated Processes.
The NSOC Engineer is also responsible for 3rd Party Vendor Service Management which entails Change management, Incident Management, Support and Continuous Service Improvement.

To thrive in this role, you need to have:
  • Continuously monitor network infrastructure and client services to ensure optimal performance, availability, and stability.
  • Track and report on all cooling and power systems to prevent outages and maintain operational integrity
  • Trigger timely alerts and updates on network status to technical and support teams, ensuring SLA compliance
  • Proactively communicate with stakeholders during incidents or service degradation to ensure transparency and coordinated response.
  • Disseminate information on scheduled network maintenance and provide continuous updates until full-service restoration is achieved.
  • Manage and track access to Fiber buildings, Collocation sites, and Data Centers for authorized personnel during support and maintenance.
  • Prepare daily shift handover reports, generate weekly/monthly network health reports, and compile ad-hoc reports as needed
  • Preparation of incident reports in collaboration with all stakeholders from vendors to internal teams within set SLA.
  • Monitor third-party vendor performance, facilitate quarterly service reviews, and develop proposals for continuous improvement in network and client services.
QUALIFICATIONS, SKILLS AND EXPERIENCE
  • A degree in an IT related discipline.
  • CCNA certification.
  • 2-3 years' experience in an ISP technical environment.
  • Experience with network management systems.
  • Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.
  • Knowledge of Network infrastructure and operations would be an added advantage.
  • Attention to detail and ability to work long hours and under pressure with minimum supervision.
  • Excellent fault resolution and analytical skills.
  • Excellent interpersonal, communication and reporting skills.
  • Self-motivated and a team player.

Workplace type:

On-site Working
 
Apply
Show more Hide less

Interested in this job?

8 days left to apply

Similar jobs

View all jobs

SYSTEMS ENGINEER OFFICER at Consolidated Bank of Kenya Ltd

Information & Technology
featured urgent
Consolidated Bank of Kenya Ltd is Kenya’s SME bank of choice that provides flexible financial solutions that support our customers in achieving success. The Bank…
Full Time Nairobi, Kenya

7 days left to apply

INFORMATION SYSTEMS AUDITOR at Consolidated Bank of Kenya Ltd

Information & Technology
featured urgent
Consolidated Bank of Kenya Ltd is Kenya’s SME bank of choice that provides flexible financial solutions that support our customers in achieving success. The Bank…
Full Time Nairobi, Kenya

7 days left to apply

Senior Statistical Programmer at IQVIA

Information & Technology
featured urgent
Senior Statistical ProgrammerNairobi, KenyaFull timeR1502987Home-basedJob DescriptionAs a Senior Statistical Programmer you will be given access to cutting-edge, in-house technology and opportunities to work on global…
Full Time Nairobi, Kenya

9 days left to apply

Call employer
+358
Job Alert
Subscribe to receive instant alerts of new relevant jobs directly to your email inbox.
Subcrible
Send message
Cancel
Sign Up