kellen-02-2023
administrative assistant
KES20,000/month
About me
• Coordinated administrative tasks, including managing schedules, maintaining records, and overseeing correspondence, ensuring smooth daily operations.
• Provided support to faculty and staff, assisting with the organization of training programs and student-related activities.
• Monitored and updated databases for student enrollment, attendance, and academic progress, ensuring accuracy and compliance with institutional policies.
• Assisted in event planning and logistics for academic workshops and seminars, improving participation and engagement.
• Maintained communication with stakeholders, including students, staff, and external partners, fostering a professional and collaborative environment.
• Handled inquiries and resolved administrative issues promptly, enhancing overall efficiency and satisfaction.
Work Experience
ADMINISTRATIVE ASSISTANT
MAMA LUCY KIBAKI HOSPITAL
May 6, 2024
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November 3, 2024
• Supported admin operations: scheduled meetings, managed communications, and coordinated staff. • Handled patient admissions/discharges, ensuring timely documentation. • Maintained hospital records, staff schedules, and inventory. • Collaborated with departments to optimize workflows. • Analysed admission data for reporting. • Ensured regulatory compliance. • Trained junior staff on procedures and systems. At Mama Lucy Kibaki Level 5 Hospital, a streamlined data management system was successfully implemented, increasing patient record accuracy by 20% and cutting down on retrieval time by 30%.
ADMINISTRATIVE ASSISTANT
JOB PLUS MEDICAL AND HEALTH SCIENCES COLLEGE
November 11, 2024
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February 27, 2024
• Coordinated administrative tasks, including managing schedules, maintaining records, and overseeing correspondence, ensuring smooth daily operations. • Provided support to faculty and staff, assisting with the organization of training programs and student-related activities. • Monitored and updated databases for student enrollment, attendance, and academic progress, ensuring accuracy and compliance with institutional policies. • Assisted in event planning and logistics for academic workshops and seminars, improving participation and engagement. • Maintained communication with stakeholders, including students, staff, and external partners, fostering a professional and collaborative environment. • Handled inquiries and resolved administrative issues promptly, enhancing overall efficiency and satisfaction.
DATA ANALYTICS
KCB BANK
January 3, 2024
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April 30, 2024
• Analysed customer and transaction data to generate insights for business growth. • Used Excel and Power BI to create reports and visualizations for management. • Performed data validation to ensure dataset accuracy. • Collaborated with teams for data-driven strategic planning and marketing campaigns. • Ensured data privacy and compliance
CUSTOMER CARE
GILLYS SECURITY
December 5, 2020
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August 6, 2021
• Acted as primary contact for clients and visitors, addressing inquiries. • Handled phone calls and emails, routing them efficiently. • Coordinated front office tasks including scheduling and record management. • Resolved customer issues, ensuring satisfaction and prompt solutions.
FRONT OFFICE MANAGEMENT
ZETECH UNIVERSITY
November 5, 2022
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December 24, 2023
• Welcomed and guided students, staff, and visitors, addressing inquiries. • Executed administrative tasks like filing, data entry, and managing correspondence. • Managed scheduling and front desk operations. • Assisted with student registration and course related inquiries.
Education
SYSTEM MANAGEMENT AND ADMINISTRATION
DEGREE
August 11, 2021
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November 8, 2024
Business Management and Administration involves planning, organizing, and overseeing business operations to ensure efficiency and profitability. It covers key areas such as finance, marketing, human resources, and strategic decision-making. Strong leadership, problem-solving, and analytical skills are essential for managing resources, improving productivity, and driving business growth.
CUSTOMER CARE
CERTIFICATE
November 3, 2024
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February 20, 2025
Customer Care Course – Comprehensive training in customer service principles, communication skills, conflict resolution, and client relationship management to enhance service delivery and customer satisfaction.
Honors & awards
BEST STUDENT LEADER OF THE YEAR.
November 8, 2024
Best Student Leader of the Year – Zetech University – Awarded for outstanding leadership, dedication, and impact in student governance, demonstrating excellence in advocacy, mentorship, and organizational management
BEST ADMINISTRATIVE AND CALL CENTER OF THE QUARTER
January 18, 2024
Best Administrative and Call Center of the Quarter – Job Plus Medical and Health Sciences College – Recognized for excellence in administrative efficiency, customer service, and call center operations, demonstrating outstanding professionalism and service delivery.