Deputy Director, ICT Business Applications & Innovation at HELB

Ref. No. HELB/004 - Grade 3
Please use ddictai3@helb.co.ke to apply for this position.

Job Profile
The job holder is responsible for Business applications strategic planning, innovations, improvement of operational
processes, support for critical business strategies by directing and coordinating the development, implementation, and
maintenance of innovative solutions for business applications.

a) Job Specifications
Duties and responsibilities at this level will entail: -
I. Leading project teams during development and implementation of ICT Software Projects to ensure implementation
of applications that meet user requirements;
II. Ensuring timely development and implementation of innovative and effective systems within the Institution to
enhance customer service delivery;
III. Ensuring alignment to Enterprise Risk Management Framework to mitigate directorate risks, hence institutional
risks;
IV. Spearheading the formulation, interpretation and application of ICT business applications’ policies, procedures,
rules and regulations within the Division;
V. Ensuring safe custody, access control and uptime of the Enterprise Resource Planning (ERP) to ensure sustainability
of confidentiality, integrity and availability of customer information.
VI. Ensuring uptime and high availability of all business applications as per the Institution Charter to ensure
continuous customer service delivery;
VII. Ensuring the security of all organizational data to ensure availability and reliability of information;
VIII. Supervising ICT software development and maintenance to ensure standards are followed, adequate systems
documentation and knowledge transfer to other developers;
IX. Ensuring effective Change Management in business applications to mitigate disruption of systems;
X. Driving the division’s Business Continuity Management activities to ensure human and other Divisional assets are
protected and continuity of operations in the event of disruptions or a disaster;
XI. Driving implementation of Quality Management System (ISO) procedures and performance management system in
the Division;
XII. Ensuring continuous end user training on business applications to enhance utilization of implemented business
applications;
XIII. Ensuring the development and maintenance of the Division’s Risk Register
XIV. Develop the Division’s Work plan, budget and preparation of periodic division reports; and
XV. Mentoring and coaching staff to enhance performance and hence realize institution’s objectives.

b) Person Specification
For appointment to this grade an officer must have: -
I. Served for a cumulative period of fifteen (15) years relevant work experience three (3) of which must have been at
the grade of Assistant Director, Information Communication Technology or in a comparable position;
II. Bachelor’s degree in information technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or any other equivalent qualification from a recognized Institution;
III. Master’s degree in any of the following disciplines: - Information Technology, Computer Science, Business Information Technology, Software Engineering, Project Management, Business Administration, Data Science,Computer
IV. Engineering or any other equivalent qualification from a recognized Institution;
V. Leadership Course lasting not less than four (4) weeks from a recognized institution;
VI. At least three(3) of the following Professional certifications : (Certified in the Governance of Enterprise IT (CGEIT),
VII. Certified Information Security Manager (CISM), Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA),Microsoft certified Solutions Associate (MCSA), Prince2, PMP, Sure Step, or other equivalent qualifications from a recognized institution;
VIII. Membership to a relevant professional body and in good standing where applicable;
IX. A valid practicing certificate where applicable; and
X. Shown merit and ability as reflected in work performance and results.

C) Key Skills and Competencies
I. Communication;
II. Experience in Configurations of top tier ERP solutions;
III. Proficiency in programming;
IV. Data Base Querying;
V. Data Analytics;
VI. Demonstrate appetite for Innovation & Disruptive Technologies;
VII. Team player;
VIII. Interpersonal skills;
IX. Emotional intelligence;
X. Data Integration, Data Warehousing, Business Intelligence, OLAP, and Data mining as well as familiarity with ICT
standards such as ITIL, COBIT;
XI. Risk management and Reporting;
XII. Information and network security;
XIII. Experience with Unix/Linux/Windows Operating systems;
XIV. Experience with Contact Center Technologies.
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age.

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses provided (Please use ddictai3@helb.co.ke to apply for this position) for each position. This information is available on
https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.

HELB is an equal opportunity employer. HELB encourages applications