Assistant Director, ICT, Business Applications and Innovation at HELB

Ref. No. HELB/008 - Grade 4
Please use adictai4@helb.co.ke to apply for this position

Job Profile
The job holder is responsible for leading in the acquisition, gathering of system requirements, analysis, design, development and maintenance of business applications to facilitate first class customer experience.

a) Job Specification
An officer at this level will be deployed in ICT Business Applications, Information Systems Security, Database administration and quality assurance, or Infrastructure & Support.

Duties and responsibilities at this level will entail: -
Business Applications & Innovation
I. Building and maintaining high performance team focused on delivering first class ICT business application solutions
while creating an environment of trust, mutual respect and genuine concern for individual growth and development;
II. Creating and maintaining working relationships with the Line Managers, Divisional Supervisors, ICT Team,
Applications users, Business Champions, Contracted Service Providers and Consultants.
III. Planning and evaluating Divisional activities while ensuring alignment to Enterprise Risk Management Framework;
IV. Leading the development team by planning, allocating and following up delivery of business solutions;
V. Ensuring the developers have a proper development environment and ability to complete tasks;
VI. Developing budget to upgrade the existing business systems to meet the requirements of the users
VII. Reviewing requirements definition and designing documents for completeness, ensuring test cases, adequate training and documentation is done for developed solutions.
VIII. Ensuring that applications meet business requirements and systems goals and fulfill end-user requirements, and
identify and resolve systems issues;
IX. Managing the day-to-day activities of the developers;
X. Reporting on development progress to the deputy director ICT Business Applications;
XI. Assessing user capacity and suggest trainings and areas in need of improvement; and
XII. Identifying latest technologies and business process re-engineering opportunities that enhance service delivery.

b) Person Specification
For appointment to this grade an officer must have: -
I. A cumulative period of twelve (12) years relevant work experience three (3) of which must have been at the grade of
Principal Information Communication Technology Officer or in a comparable position;
II. Bachelor’s degree in information technology, Computer Science, Business IT, Software Engineering, ICT Project
Management, Computer Engineering or any other equivalent qualification from a recognized Institution;
III. Master’s Degree in any of the following disciplines: - Information Technology, Computer Science, Business Information Technology, Software Engineering, Project Management, Business Administration, Data Science, Computer Engineering or any other equivalent qualification from a recognized Institution;
IV. Leadership Course lasting not less than four (4) weeks from a recognized institution;
V. Management course lasting not less than Four (4) weeks;
VI. Professional qualification in any two of the following: CISA/CISM/CRISM/ CEH/ CISSP/ MCSE/MCITP/CCNA/Project Management Certification; SSCP; CompTIA Security+; OSCP/ VOIP;
VII. Membership to a relevant professional body and in good standing where applicable;
VIII. A valid practicing certificate where applicable; and
IX. Shown merit and ability as reflected in work performance and results.

c) Key Skills and Competencies
I. Communication
II. Experience in Configurations of top tier ERP solutions
III. Proficiency in programming
IV. Data Base Querying
V. Data Analytics
VI. Demonstrate appetite for Innovation & Disruptive Technologies
VII. Team player
VIII. Interpersonal skills
IX. Emotional intelligence
X. Data Integration, Data Warehousing, Business Intelligence, OLAP, and Data mining as well as familiarity with ICT
standards such as ITIL, COBIT
XI. Risk management and Reporting
XII. Information and network security
XIII. Experience with Unix/Linux/Windows Operating systems
XIV. Experience with Contact Center Technologies
XV. Management Course lasting not less than Four (4 ) weeks
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age.

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses provided (Please use adictai4@helb.co.ke to apply for this position) for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.
HELB is an equal opportunity employer. HELB encourages applications