Principal Customer Experience Officer, Digital and Creative Services at HELB

Ref. No. HELB/017 - Grade 5
Please use pcxdcs@helb.co.ke to apply for this position

Job Profile
The job holder will be responsible for formulating artistic concepts, designing business branding material, managing events, tracking productivity, developing and reviewing rest schedules from all editorial and creative products.

a) Job Specification
I. Formulating artistic concepts and ideation that align with business needs.
II. Designing business branding materials for product & services awareness creation
III. Leading the teams in executing 360 campaigns and day to day brand management, media relations, events management, public relations business advisory services.
IV. Managing the creative team, tracking productivity, and liaising with support business functions for resources and
equipment.
V. Developing, reviewing, and enforcing approvals, signoffs, and risk schedule from all editorials and creative products.
VI. Tracking insights from multi-channel platforms and integrating the same into organization communications strategy.
VII. Reviewing and assisting in developing business service delivery proposals
VIII. Engaging with management teams to determine creative & design needs.
IX. Engaging with various business units, internal clients and external stakeholders to establish better creative ideas for
continuous business process improvement.
X. Facilitating creative and design project kick-offs
XI. Overseeing daily tasks tied to creative production.
XII. Troubleshooting issues that could slow down the creative process.
XIII. Recommending changes to workflows to improve efficiencies and cut operational costs

b) Person Specifications
For appointment to this grade an officer must have: -
I. Served for a cumulative period of nine (9) years relevant work experience three (3) of which
must have been in the grade of Senior Corporate Communication Officer or in a comparable position;
II. Bachelor’s degree in Public Relations, Communication, Journalism, Marketing, International relations or equivalent
qualifications from a recognized institution;
III. Management course lasting not less than four (4) weeks in a recognized institution;
IV. Membership to a relevant professional body and in good standing where applicable;
V. Certificate in Computer Applications; and
VI. Shown merit and ability as reflected in work performance and results.

c) Key Competencies and skills
I. Leadership
II. Creativity and tenacity
III. Problem solving
IV. Analytical
V. Innovative thinking
VI. Interpersonal Skills
VII. Communication
VIII. Emotional intelligence
IX. Team player
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age.

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses provided (Please use pcxdcs@helb.co.ke to apply for this position) for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.
HELB is an equal opportunity employer. HELB encourages applications